Terms & Conditions

Return, Exchange and Refund Policy

We endeavor to provide the best quality products every single time you order with us.

We have a “no questions asked return and refund policy” which entitles all our customers to return the product at the time of delivery if they are not satisfied with the quality, freshness or physical condition of the product. We will take the returned product back with us and if already paid the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz.,


COD, Online payments.  Products once sold and delivered to you, shall be eligible for return only if the product condition is found to be damaged, not meeting quality standards or different from the ordered one. You can return the products, purchased from us provided the products packs are sealed/unopened and unused and in original condition.


In case of prepaid orders, if any product/item of it remains short delivered due to some reason, corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., online payments, Net banking etc.


The amount will be refunded to you between 1-3 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us and we will gladly help you. Alternatively, at your option, the said amount can be credited to your suspense account which can be used for your subsequent purchases.

Cancellation Policy

You can cancel your order fully or partially anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we shall refund any payments already made by you for the order as per the prevailing Refund Policy.

Please contact us at +91 87545 444411 or send email at : [email protected] for cancellation or modification of your Order.

On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of Order can’t be done/accepted once the products under your order is released for dispatch/ shipped out from our delivery location.

Delivery/Shipping Policy

Delivery Timelines We will make every effort to get your order delivered to you as per your convenient/ chosen available slot. The products ordered by You shall be available for delivery as per allotted delivery slot during the delivery hours, namely, 10.00 hours to 19:00 hours on all days. (except Sundays) At the time of taking delivery of the products, You shall quote the Order No. at the Delivery Point. The person at the Delivery Point authorized to deliver the product may decline to deliver the product if he finds any inconsistency as regards Order No. / PIN No or any other detail of the order Subject to availability of the ordered product at the Delivery Point on the delivery day, Food Pantry shall deliver the product to You as per schedule, failing which Food Pantry shall inform You with a revised schedule for delivery of the Product. You may ask for cancellation/modification of Order on account of this. We request you to check all the Products at the time of delivery.